Important customer information

Payment Methods

  1. Prepayment (bank transfer)

    You order and transfer the invoice amount to us. We will deliver your order as soon as the ordered goods are available and we have received your transfer. There are no additional costs for this payment method.

  2. Cash on delivery

    When paying by cash on delivery, you only pay for your order when you receive the goods at the postman or when you pick them up at your post office. So you order without risk. For this type of payment there is an additional 7.00 EUR cash on delivery fee.

  3. PayPal

    PayPal is the online payment service with which you can pay securely, easily and quickly in online shops. Payment is made via the PayPal website with your e-mail address and a password and is completed within a few clicks. Since we receive an immediate confirmation of payment from PayPal, the item will usually arrive earlier than with other payment methods. Your order is also secured by PayPal buyer protection.

  4. Cash payment

    These payment options are intended for our shop and our pick-up counter. There you can pay conveniently and easily in cash. You can take the purchased items with you immediately after payment. There are no additional costs for this payment method.

Shipping costs & returns

  1. Default

    Delivery takes approx. 2 - 3 working days nationally.

    Weight of the package

    * From 25.00 EUR goods value, shipping is free (only Germany)

    • 0 kg to 5 kg = 4.50 EUR
    • 5 kg to 10 kg = 5.90 EUR
    • 10 kg to 31.5 kg =8.00 EUR
  2. Express delivery

    Guaranteed delivery on the next working day (by 6:00 p.m.)

  3. Self pickup

    You are welcome to pick up your order in our shop.


    Shanker Maharjan
    Kanchan Crafts
    Building 110 | 3rd floor
    Adam-Opel-Strasse 7
    60386 Frankfurt am Main

  4. Shipping to EU countries

    Weight of the package

    1. <2 kg = 11.50 EUR
    2. <5 kg = 15.90 EUR
    3. <10 kg = 20.90 EUR
    4. <20 kg = 31.90 EUR
    5. <31.5 kg = 45.90 EUR

    Shipping only to: BEL, NLD, LUX, DNK, ITA, AUT, SVN, CZE, HUN, POL

  5. Return

    You can return your item within 14 days of receiving the goods. You have to bear the regular costs of returning the goods if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of EUR 40.00 or if you have not yet paid the consideration in the event of a higher price of the goods at the time of cancellation or have made a contractually agreed partial payment. Otherwise the return is free of charge for you (only applies to Germany).

  6. Refund

    Refunds are usually made 7 days after we have received your return. Here we will select the same payment method that you used before shopping. You will only receive a refund for the purchase value and not for the shipping costs.